After being a supervisor for a few years, I began to learn what leading was really about. My first couple of jobs with supervisor responsibilities came with no formal training, I just used what I knew and observed, and gained as I went along. Later on, I had the good luck to get involved in … More The Expectations Gap
For a long time, I believed that if the message was good, and you communicated it clearly, people would hear it. So why is that not always true? There might be many reasons why good information is tuned-out or entirely missed. First, it could be the way we communicate. Of course it could be the … More When People Stop Listening
Some basic leadership concepts are rock solid, others are like rubber, adapting to the form and the conditions. Leadership in normal times can be challenging. Leadership under stress or prolonged crisis can cause teams to break apart. Events of this year are testing leadership strategies and strengths of good leaders. Leadership under pressure require flexibility … More Leadership in 2020
We are generation-centric. We are a society of demographics and labels. Marketing, politics, entertainment; we are categorized, studied, targeted, sold and even hated based on our attributes. We all belong to a generation. We are surrounded by other generations, but do we notice it? Of course, but how conscious are we of the generational differences? … More My Generation
There’s a line between employees needing to ask permission and allowing them to make decisions. The line varies depending on what the issue or circumstance, but a recent example made me think about my own employees. Empowerment builds trust, confidence and ownership. It also builds loyalty. Sometimes employees ask because they don’t know, other times … More You’re Empowered
Warning: This message has very little nutritional value. Many, many years ago when I was a college student, a professor asked us to draw an organization. Mostly, the results looked like this: a series of boxes in a pyramid with connecting lines. There was a boss at the top (The Man), several layers increasing in … More Organizational Structure: Cake or Pudding?